FAQ

1. What materials are your pieces made of?

Our pieces are crafted from S925 sterling silver with 18K gold plating, paired with natural freshwater pearls and genuine gemstones. They are designed to be worn every day — lightweight, comfortable, and gentle on sensitive skin.

To keep your piece looking its best, we recommend avoiding direct contact with water, perfume, and harsh chemicals.

2. Will my jewelry tarnish or fade?

With proper care, your Aster & Dae piece is made to last. To minimise tarnishing:

Remove before showering, swimming, or exercising
Avoid contact with perfume, lotion, and cleaning products
Store in the pouch provided when not wearing

Following these simple steps will keep your piece beautiful for a long time.

3. How do I choose the right bracelet size?

Good news — most of our bracelets are adjustable.

Our standard bracelet length is 16cm + 3cm extension chain, which fits most wrist sizes comfortably. Simply adjust the chain to your preferred fit — wear it slightly snug or a little relaxed, whichever feels right for you.

3. How do I choose the right bracelet size?

Good news — most of our bracelets are adjustable.

4. Can I wear my jewelry every day?

Yes. Our pieces are made for everyday wear — to be worn, loved, and layered. Just remember to remove them before showering, swimming, or applying perfume to keep them in the best condition.

5. How long does shipping take?

All orders are carefully packed and dispatched within 1–3 business days.

International: 7–14 business days after dispatch

You will receive a tracking number once your order has shipped. Delivery times may vary depending on your location and customs processing.

6. Do you accept returns or exchanges?

Due to the nature of jewelry — a personal item worn close to the skin — we are unable to accept returns or exchanges for reasons other than quality issues.

This includes change of mind, personal preference, sizing issues, or items that have been opened or worn. For hygiene and quality control reasons, once a piece has been opened or worn, it can no longer be resold.

We appreciate your understanding.

7. What if my item arrives damaged or faulty?

Every piece is inspected before dispatch. If your item arrives with a manufacturing defect, we will replace it free of charge.

Coverage: 30 days from the date of delivery
What's covered: manufacturing defects, broken clasps, damaged stones or pearls, or faulty workmanship
What's not covered: normal wear and tear, accidental damage, improper care, or lost items

To request a replacement, please contact us at asterndae@gmail.com with your order number and a clear photo of the issue. Once verified, we will send a replacement at no extra cost, including shipping.

8. Do you offer gift wrapping?

Yes. Every order comes with complimentary gift wrapping — because a gift doesn't always need a reason.

9. Can I cancel or change my order?

Yes — but only within a short window.

Cancellation: You may cancel your order within 15 minutes of placing it.
Changes: If you need to change your order (item, size, or address), please cancel within 15 minutes and place a new order.
After 15 minutes: Once your order has been processed, we are unable to cancel or make any changes.

10. Do you sell only bracelets?

Bracelets are our current focus — but they are just the beginning.

We will be expanding into other jewelry pieces soon, including necklaces, earrings, and rings. To celebrate new collections, we will also offer special bundle pricing when you purchase pieces from the same collection together.

Stay tuned — beautiful things are coming.