Shipping
All orders are carefully packed and dispatched within 1–3 business days.
For international orders, delivery typically takes 7–14 business days after dispatch. Delivery times may vary depending on your location and customs processing.
You will receive a tracking number once your order has shipped.
Returns & Exchanges
Due to the nature of jewelry — a personal item worn close to the skin — we are unable to accept returns or exchanges for reasons other than quality issues.
This includes, but is not limited to:
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Change of mind or personal preference
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Sizing or fit issues
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Items that have been opened, worn, or used
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Damage caused by improper use or care
For hygiene and quality control reasons, once a piece has been opened or worn, it can no longer be resold. We appreciate your understanding.
If you believe your item has a quality issue, please contact us within 30 days of delivery — see our warranty section below.
30-Day Quality Warranty
Every Aster & Dae piece is inspected before dispatch. If your item arrives with a manufacturing defect, we will replace it free of charge.
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Coverage: 30 days from the date of delivery
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What’s covered: manufacturing defects, broken clasps, damaged stones, or faulty workmanship
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What’s not covered: normal wear and tear, accidental damage, improper care, or lost items
To request a replacement, please contact us with your order number and a photo of the issue. Once verified, we will send a replacement at no extra cost, including shipping.